Vivian Chambers and The Muse Collection is a full service agency offering a cutting edge and customized menu of services to please the most discerning clients. From bespoke sales representation, event planning, brand consulting and targeted marketing within North America.

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Vivian and her team of expert professionals amass over 40 years of combined experience in their respective fields. They have been carefully chosen for their self-motivation, industry relations, and commitment to success. They strive to understand a hotels’ needs and endeavour to achieve the vision and goals of your hotel in complete harmony with your philosophy. We are partners fully committed to your success.

Mauricio Menendez and KeyBrands brings two companies - HIP and PHC to Ru&Co members. Two companies but with one mission, this being full coverage of the Latin American markets.

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Founded in 2004. HIP has built a track record of results delivered to clients by a team of committed professionals in Sao Paulo, Brazil. PHC is an independent company based in Buenos Aires, Argentina. PHC also covers the Spanish speaking South American countries such as Mexico, Colombia, Peru and Chile on a frequent sales trip basis.

Both companies together help luxury properties to position their services in order to increase their sales in the most important markets in South America.

Anastassia Beliakova and Promark World is a sales, marketing and PR expert in the Russian and CIS markets. We provide one-stop-shop solutions tailored to the hotels’ needs coming from tourism and hospitality sector.

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Our global approach - blending global strategy of our client with local specifics - helps us to provide most effective solutions ranging from permanent sales support to unique and one of a kind marketing campaigns and projects. We know the people you need to know, explain how to do business with Russia and help you to drive business.

Patrizia di Patrizio and The Luxury Lab bring European expertise, particularly in the Italian, French and Benelux regions assisting international luxury hotels and resorts, whether existing or new, in establishing their brands by building strong external partnerships with the objective of attracting new customers, improving conversion rates and increasing customer retention.

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The objective is to become the “brand ambassador” of our clients via representation through on-going sales and marketing activities and initiatives undertaken with the aim of increasing the brand awareness, exposure, and therefore, revenues from these regions.

Our main target audience are Wholesales, Tour Operators, Retail Travel Agencies, On Line Travel Agencies, Lifestyle and Concierge Companies. On clients request we also conduct press and communication activities.

Gema Vicedo and Sincerely ES, with decades of luxury expertise, offer a highly personalised service in this unique market requiring a very high-touch approach for hotels wishing to develop their business from these countries.

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Sales, marketing and PR support is available either as on on-going or on a project by project basis. Their main target audience is luxury leisure travel, Sport, meetings and event bookers & corporate.

Tamara Kobiolke and FIFTYFIVE⁰3 offers a boutique approach to dynamic sales and marketing needs from the Australasian market with a focus on luxury travel and lifestyle. Recognising that relationships are a key driver for success in this Industry, FIFTYFIVE⁰3 is devoted to ensuring their clients’ goals are achieved through strong Industry partnerships and proactively identifying new opportunities.

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Having worked across four continents in the luxury sector, Tamara brings a wealth of knowledge and understanding of the needs of both client and guest with regards all aspects of the luxury sector – being able to adapt to the buying and selling habits of different cultures.

Concrete Communications are an award winning digital marketing agency that helps clients to shine online. The team has more than 20 years experience creating compelling stories, campaigns, website, brand partnerships and events that generate buzz, earn attention and deliver commercial success.

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Their in-house creatives use their finely tuned skills to ensure that your brand stands out from the crowd, using the medium of film and photography to accurately encapsulate your brand image. Concrete help to zoom in on your events and business highlights, producing tailored content that can capture the attention of a worldwide audience. All backed up by analytics and digital reports – of course.

Nadine Gobisch at Luxury Hospitality Consulting is an independent specialist who offers a highly personalised approach to hoteliers wishing to explore and develop their presence in these countries. With Nadine’s experience in all sectors across this market, you are in good hands whether on an on-going or a project by project basis.

Chris Cooper at Christopher Cooper Consulting, with more than 20 years’ experience in senior Commercial and Revenue Management Director roles, offers superb expertise in this critical area of business.

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Chris would initially review the performance of your business, reviewing the profitability of the current mix (Segment and Source) YOY, to target and to market performance. Chris will also be able to assist with the compilation of annual budgets, both top line revenue and Sales and Marketing spend. In addition to this, Chris would make recommendations both in yield and distribution strategy to include gaining an enhanced performance from direct channels, supported by a detailed digital marketing strategy and campaign.

With extensive experience in Distribution System Change Projects, Chris would assess your current Distribution Infrastructure, supporting and recommending potential changes (inc. PMS, RMS & CRS, IBE, and website provision) in addition to project management them.

Lucinda and Limosa Communications is a bespoke public relations and marketing communications agency. Limosa are a specialist in the promotion of niche luxury, adventure and experiential travel and with their extensive experience will provide professional, strategic and proactive service, leveraging on long-standing media relations and an in-depth knowledge of the travel industry.

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In addition to having strong contacts within UK luxury travel, lifestyle and soft adventure media, Limosa works with international journalists securing client mentions and features across the travel and lifestyle pages of European, Australian and English-speaking UAE and South East Asian publications.

Scott Mullins and Big Flavour work with renowned brands within the hospitality industry and the team has over 25 years’ experience in delivering results for some of the world’s largest chains across the UK, Europe and the Middle East.

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They’re passionate about helping hotels make their mark online with fresh websites and full-flavoured marketing strategies. Ultimately, they can help a hotel increase direct bookings, reduce commissions paid to OTAs and drive incremental revenue across all aspects of the business.

Mark Hulton and Will Davies own and run HBD Partners, a specialist recruitment consultancy operating within the Hospitality, Leisure and Travel sectors.

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Both being industry experts bringing a collective 20 years’ recruitment experience to the market, their bespoke and professional service covers permanent and contract roles across a wide range of disciplines, including Sales, Marketing, PR, Operations, HR, Culinary and Finance.

HBD Partners operates with the highest integrity, on a consultative basis, in partnership with you to achieve the best possible outcome within your desired time frame. We ensure that every search is targeted and relevant, drawing on our extensive networks in the Hospitality and Leisure sector.

Described by our clients as having ‘exceptional knowledge of our sector’, we make it our business to keep ahead of the latest industry changes, which is why clients continue to recommend HBD Partners to other colleagues and contacts.

Martin Adams, owner of BrandKube, experts in providing companies with engaging, desirable and sustainable branded merchandise. They source their products ethically from trusted factories and suppliers.

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They are also able to provide digital promotions that sit alongside your branded products to enhance your customers engagement with your brand.